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| Below you will find that answer to many of your common questions. If you have further questions, please visit our email support page. |
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| If I already have a virus scanner, should I install Viricide? |
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| Typically we recommend that each user only use 1 virus scanner. If you would prefer to use Viricide's award winning protection over your current virus scanner, Please uninstall your other scanner first. |
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| Yes! We designed Whizzo to be extremely easy to use. Users who don't want to mess around with confusing software items can simply click the one-touch button and perform an entire system cleaning and maintenance in one shot.
Users that would like to perform more precise tasks can choose any individual program and perform specific scans and features. |
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| Is Viricide an effective virus scanner? |
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| Yes! Viricide utilizes the Kaspersky antivirus engine from Kaspersky Labs which is certified by ICSA labs, an independent security software testing company and rated #1 by PC Magazine for virus scanners. Virus detection rates are typically in the top of their class and consistently rate higher than Norton, McAfee, AVG, Trend Micro and other popular antivirus scanners. |
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| I have a lot of unwanted popups on my computer - can Whizzo CleanSuite help? |
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| Yes! Whizzo CleanSuite is designed to help eliminate and clean viruses, spyware, hijackers and more. Annoying unsolicited popup windows are often caused by spyware infections. Whizzo CleanSuite is specifically designed to deep clean malware items such as spyware and viruses to eliminate popups and other annoyances. |
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| How does spyware get on my computer? |
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| Spyware can get installed from a variety of places, but most notably through ActiveX channels using Internet Explorer. Simply put, spyware is often installed through sneaky backdoors by browsing the internet from certain sites.
Sometimes spyware and popups come from downloading free software items such as smileys, games, screensavers and other freebies. These programs are known as adware which will target your computer with advertising popup messages.
To keep safe while surfing the internet, we recommend using a secure browser such as The Opera Browser which comes bundled with Whizzo CleanSuite. |
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| Does Whizzo work with Norton/McAfee products? |
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| Whizzo CleanSuite is a complete suite of system tools including an antivirus and firewall program. It can completely replace Norton Internet Security or McAfee security products. If you currently have Norton Internet Security or McAfee products installed on your system, it is recommended to uncheck Viricide and Internet Safe when installing Whizzo CleanSuite.
If you would prefer to use Whizzo CleanSuite instead of Norton or McAfee products, it is recommended that you first uninstall the undesired programs instead.
It is never recommended that more than 1 virus scanner and more than 1 firewall are installed at the same time. |
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| What do I do if I already have a firewall installed? |
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| When Whizzo CleanSuite begins the installation process, the user can select which programs to install or exclude from the program. If you do not want to install Internet Safe with the Whizzo CleanSuite, simply uncheck this item from the list of programs to install. |
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| How safe is my PC with Whizzo CleanSuite installed? |
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| Whizzo CleanSuite offers antivirus protection, firewall protection against intruders and hackers, antispyware protection against unwanted malware as well as many other tools to keep you secure and safe. Whizzo CleanSuite is designed specifically for security as well as maintenance. |
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| Does Whizzo automatically update itself? |
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| Yes! Whizzo CleanSuite automatically updates itself without having to remind the user to do so. Manual updates are also availabe. If automatic updates are not desired, this option can be turned off in the settings of Whizzo CleanSuite. |
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| What are the system requirements for Whizzo CleanSuite? |
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| Whizzo CleanSuite is for computers running Windows 2000, XP (all versions) and Vista. Basic requirements are:
- Windows 2000, XP, XP Home, XP Media Center, Vista
- 350 Mhz processor
- 15 MB hard drive space
- 256 MB RAM
- Supports Internet Explorer
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| How do I log in to my account on the website? |
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| In the upper left corner of the website you will see the login area. Just type in your username and password and you will be logged in to the website. |
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| What do I do if I lost or forgot my password? |
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| Password Retrieval is currently under construction. |
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| What do I do if I lost or forgot my user name? |
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| User Name Retrieval is currently under construction. |
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| Why do I need to create a user account? |
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| You need to create a user account to purchase Whizzo software. Your user account will be used when you purchase the software to associate product keys, handle trouble tickets, and provide better customer support to you. |
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| Can I buy the software from a retail store? |
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| Currently Whizzo CleanSuite is available by download only. If you would like to get a copy of Whizzo CleanSuite on CD you can have it shipped to you for a small shipping and handling fee. Also, Whizzo is distributed through a number of computer repair shops. Check with your local shops to see if they carry Whizzo software products. |
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| How do I download the software? |
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| The trial version of Whizzo CleanSuite can be downloaded directly from the Whizzo homepage. You will be prompted to log in to your Whizzo account. Once logged in, you can download the software from any of the Free Trial buttons. If you decide to purchase the software a download link will be provided to you by email after the product is purchased. Just click the link in the email we send and the software will begin to download. |
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| I didn’t get a link to the software in my email, what do I do now? |
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| If you did not receive an email from us after purchasing the software the first thing you should do is check your spam folder to see if your email client blocked or filtered our email. If the email is not in your spam folder then you should send an email to customer support and another email will be sent to you. |
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| My download link expired, what do I do now? |
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| The download link sent to your email will eventually expire. Whizzo Technologies expires download links to prevent piracy. If you need to re-download the software simply contact customer support and a new download link will be sent to your email. |
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| Can I pay for your software through the mail (not using a credit card)? |
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| We do not accept payments by mail. You will need a major credit card to purchase Whizzo products. |
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| How can I get downloaded updates or replacement copies of my software? |
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| Updates for the software can be obtained by clicking the update button in Whizzo products. If you need to get updates manually, visit our updates and patches page at www.teamwhizzo.com/manualupdates.html. |
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| How do I look up my ticket if I don't have my ticket number? |
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| If you lost your ticket number you can contact customer support through email and they can provide the ticket number to you after customer verification. |
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| How do I request a refund? |
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| Whizzo Technologies strives to make the best security and maintenance products in the world. If you are not satisfied with our product and it is in our return time period, you can request a refund by email customer support. |
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| How do I start my computer in Safe Mode? |
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| You can start your computer in Safe Mode by pressing the F8 key during the boot up process. You need to press the F8 key after the POST screen, but before you see the Windows splash screen. This should bring up a menu with several options including the option to boot into Safe Mode. |
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| I keep getting told that I will be receiving an e-mail, but the e-mail never comes. How can I receive it? |
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| If you did not receive an email from us after purchasing the software the first thing you should do is check your spam folder to see if your email client blocked or filtered our email. If the email is not in your spam folder then you should send an email to customer support and another email will be sent to you. |
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| I'm interested in becoming a reseller. How can I do this? |
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| Resellers and Affiliates should visit http://www.teamwhizzo.com/reseller.php for more information. |
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| What is System Restore and how do I use it? |
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| System Restore is a Windows utility that allows a user to restore their computer a previous state. This is known as a restore point. Your personal data will remain the same, but system changes are undone. You can access System Restore by clicking the “Start” button and selecting All Programs, Accessories, System Tools, and then choose System Restore. |
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| What are subscription services? |
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| When you buy a program that uses a subscription service you own the software and have the right to use it anytime you want. However, if you want to keep the software up to date and receive the latest database updates you will need to subscribe to the products update service. This is very common for antispyware and antivirus companies, since it is extremely important to keep these program updated to prevent new attacks on your computer. Most security programs include a subscription year with the initial purchase of the software and then at the end of that year you can choose to re-subscribe. |
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| Spyware is any technology that aids in gathering information about a person or organization without their knowledge. On the Internet, spyware is programming that is put in someone's computer to secretly gather information about the user and relay it to advertisers or other interested parties. |
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| Malware, which stands for malicious software, is any program or file that is considered harmful to a computer. Malware includes computer viruses, Trojans, Spyware, Adware, and Hijackers, as well other programs that gather information about a computer user without permission. |
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| How often do I need to run Whizzo CleanSuite? |
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| You should run Whizzo CleanSuite as often as you feel necessary to ensure a clean computer. To determine an appropriate time to run the program is difficult since it is really based on how much you use the computer and what you do on the computer. The security programs such as the antispyware, antivirus, and firewall are always running to keep your computer constantly protected. Feel free to run the software as often as you like, or you can setup an automatic scan so it will just run itself when you are not using the computer. |
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| Will Whizzo CleanSuite change or delete my files? |
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| Whizzo CleanSuite will not delete or alter any files created by you. CleanSuite will delete files located in Windows temporary directories as well as files with temporary file extensions such as .tmp. Other than these instances Whizzo CleanSuite will not delete or change any user created files. |
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| Why are there individual programs and a CleanSuite program? |
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| Whizzo CleanSuite is a collection of the most useful tools needed to fix your computer. We feel that the software suite gives you the best tools at the best price, but we also realize that some users do not want every tool we have created. So we wanted to give people the option of purchasing Whizzo programs separately for those users who may only want a spyware scanner or a startup manager. |
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